GMN

TEAM CARNIVAL

Statement of Responsibility

“Every member of Team Carnival must do his or her part to ensu re that everyone enjoys a safe andcomfortable work environment, fulfilling our vision, by practicing teamwork, showing mutual respect, true hospitality, having a devotion to quality and sharing a sense of pride in being the best.”

Dear Team Member,

Welcome to Team Carnival!
Carnival Cruise Lines is the “Most Popular Cruise Line in the World,” carrying more guests than any other cruise line in the industry. Carnival began in the vacation business in 1972 and since then Carnival has earned its leadership position primarily because of the hard work and dedication of its employees. This booklet has been created to provide you with information on things you will need to know before you leave and answer any initial questions you may have before embarking on your new career. We are delighted that you are going to be a member of Team Carnival.

Best wishes for a successful new career.

Bob Dickinson, CTC
President of Carnival Cruise Lines

OUR VISION

“To Consistently Provide Quality Cruise Vacations That Exceed the Expectations of Our Guests”

BEING HOSPITABLE: IT’S EXPECTED OF YOU

In order to join the Carnival team, you must commit to being hospitable today and everyday from now on. This requires that you smile and greet each and every guest and fellow team member 100% of the time. Your commitment must be sincere, as you will be held to this standard. If you feel you can’t commit to this, thank you for your interest, and we wish you success in your future endeavors. However, if offered a position and you truly believe that you have what it takes to be consistently hospitable and friendly to our guests and fellow team members, then welcome to the best, friendliest and most hospitable team in the vacation industry.

CARNIVAL LOOK

One of the most important components of providing excellent service, is the image we project. Our appearance is directly linked to how the level of service we provide is perceived. A guest can receive excellent service, but if the service provider looks untidy and unprofessional, then the overall level of service is diminished.

In order to be perceived in the best possible light, we have developed a uniform and grooming standards handbook that sets the guidelines as they apply to all members of team Carnival. The objective is to make sure to give everyone a better understanding of the    standards that create the Carnival look. The Carnival Look handbook will be covered during orientation once on board. A copy of the handbook will also be provided in your cabin. Please make sure you familiarize yourself with these standards.

WELCOME TO TEAM CARNIVAL

Before getting into all the „need to know” things, we think you should know a few things about your new company.

CARNIVAL CORPORATION

In addition to the popular contemporary experience on our flagship brand, Carnival’s family of products includes Holland America, a premium operator primarily sailing to Alaska, the Caribbean and Europe; Windstar Cruises; consisting of a fleet of four computerized sailing vessels that visit worldwide locations; Cunard Line Limited, comprised of Cunard Line, offering the grand tradition of the classic ocean voyage aboard luxury liners; the ultra-Iuxury Seabourn Cruise Line; and Co sta Cruises, Europe’s number one cruise operator.

HISTORY OF CARNIVAL

Carnival Cruise Lines is the largest and most successful cruise line in the world, carrying more guests than any other. But “Today’s Carnival” is a vastly different company than the one started from humble beginnings three decades ago. Carnival was launched with a converted transatlantic ocean liner and a dream of entrepreneur Ted Arison, a pioneer in the modern day cruise industry who set out to realize his vision of making a vacation experience once reserved for the very rich accessible to the average person. The rest, as they say, is history.

1972 – Maiden voyage of Carnival’s first ship, the TSS Mardi Gras, which runs aground on sandbar outside the Port of Miami.

1975 – Carnival purchases Empress of Britain, enters service as the TSS Carnivale.

1978 – The Festivale, formerly the S.A. Vaal,undergoes $30 million refurbishment, begins service for Carnival as the largest and fastest vessei sailing from Miami to the Caribbean.

1982 – Debut of the Tropicale, the first new cruise ship the cruise industry has seen in many years; ship marks the beginning of an industry-wide multi-billion dollar shipbuilding boom.

1984 – Carnival becomes first cruise line to advertise on network TV with the premiere of new advertising campaign starring company spokesperson Kathie Lee Gifford (then Johnson).

1985 – Debut of 46,052-ton Holiday.

1986 – Launch of 47,262-ton Jubilee.

1987 - The 47,262-ton Celebration begins service.

BEFORE YOU LEAVE HOME

What essential documentation do I need? Whether you are a new or returning team member, if you are travelling from outside the United States, you must have the following documents prior to your departure from home:

• Make sure you have confirmed your arrival to Carnival Cruise lines, at least 14 days prior, by faxing or e-mailing your confirmation sheet.
• Passport valid for at least one year. United States Citizens (USC) need a current passport.
• CI/D MULTIPLE ENTRY visas valid for at least one year. Please make sure your last name and first name are correct and in the proper location.(Not necessary for USCs,Alien Residents (ARC) or Canadians.)
• Letter of employment: Your employment or reemployment letter will identify you as an employee of Carnival Cruise lines. It will allow you to leave your country and to enter theUnited States.
• Original medical certificate signed by an approved licensed physician, dated no more than four weeks before your sign-on date.
• Airline ticket from your hometown to your ship’s homeport city. Ensure the name, date and departure and arrival cities are correct on your airline ticket.

Make sure you have your hotel and transportation information as weil as contact phone numbers. Keep all these items in a secure place, on you or in a carry-on bag. Do not pack these items in your Iuggage, as the bag could be lost along with your documents. Keeping your documents together and close at hand will make it easier for you when you
arrive in the US.

What else will I need?

On board the ship we do have gift shops which mainly cater to the needs of our guests. They carry such items as souvenirs, jewelry and small personal  travel items which guests may have forgotten. It is recommended that team members bring a two-week supply of toiletries and personal hygiene products.

Suggested items are:

Deodorant ,Soap, Shampoo, Toothbrush/ tooth paste, Perfume/Cologne, Brush/Comb, Razor, Shaving, cream, Make up, Feminine products, Sunglasses with UV protection, Beach towel, Sunscreen with a SPF of 30 or higher

Additionally, a high quality, battery-powered alarm clockk is strongly recommended.

What should I NOT bring aboard a ship?

The following articles will not be permitted onboard:

Firearms and weapons of any kind, Transformers, Knives,Irons,Electric waterlfood heaters, Drugs or controlled substances without proof of proper prescription

English language standards It is required that ali shipboard employees be fluent in English. Please be aware that when you arrive on board you will be tested to ensure that your English meets the acceptable standard.

Do I need to bring cash with me?

It is suggested that you bring at least $100 USD in cash and, if possible, a major credit card for emergencies or unforeseen expenses until you receive your first pay.

How much luggage should I pack?

Bring only what you need. Cabin space on board ship is limited and team members tend to accumulate items during their time on board. Collapsible strong luggage is helpfui for increased cabin space. Although most ships operate in tropical climates, there may be occasions when warmer clothing is needed. Be sure to include at least one set of warm clothing, along with casual clothing and beachwear. (Obviously, Alaska itineraries require warmer clothing.) Please check with your airline for any baggage weight restrictions. Any baggage weight in excess could result in extra fees imposed by the airline.

FROM HOME TO AMERICA

Travel safety tips Carnival Cruise Lines is very concerned about the safety of its team members – THIS INCLUDES YOU! For many team members this is their first time away from home and the first time to experience airports, big cities and the risks of crime in a “foreign area.” Even experienced travelers can become victims of crime. We recommend that you follow these suggestions:

• Carry only the money that you need and keep it safe
• Keep it out of sight in public places.
• Keep valuables secure at ali times. Avoid wearing jewelry.
• Never leave bags unattended.
• Be carefui in taxi cabs and public transportation.Check your personal possessions before leaving the vehicle.
• Be alert and aware of your surroundings.
• Do not accept to carry anyone’s luggage unless you are completely aware of its contents.

What happens at Immigration?

Upon arrival at the airport you will first need to pass through Immigration befo re entering the United States of America. Have your passport and employment letter ready to present to the immigration officer. Carefully and neatly complete an I-94 landing permit (this will be issued to you during your flight). You will be given the bottom portion of this form by the immigration officer. This is a very important document. Keep it in a safe place. You will need to provide this when you join your ship. (Does not apply to US citizens,ARC or Canadians.)

What about Customs?

Along with your immigration documents have your Customs Declaration ready to present to the customs official (this will be issued to you during your flight). Customs imposes a limit on items that you are allowed to bring into the United States. lf you do have any items over the customs limits, be sure to declare them. Be sure not to carry any illegal items or anything in excess of customs limits.

TRANSPORTATION UPON ARRIVAL

Will there be transportation when I get there?

Hotel shuttles are provided at our major destinations for all confirmed crew scheduled to sign on.We try to schedule crew to arrive on the day of their assigned vessel’s departure whenever possible. However, if airline schedules do not permit, you will generally arrive in the US one day prior to your embarkation date. As such, you will have to overnight at a hotel located in the same port of embarkation or in Miami. The hotels have free 24 hour service for transportation of crew from the airports to the hotels. Please refer to your hotel and transportation information sheet for additional details. Miami hotels provide transportation from the airport to the hotel and the following morning to the port. After you have collected your luggage, please call the hotels for transportation. Make sure you have your contact numbers handy. You will need to identify yourself as a Carnival Cruise Lines employee for all hotel shuttle transportation and when checking in.You can do so by showing the driver your letter of employment along with your passport. Be sure you get your documents back after presenting them, and keep them in a safe place until you board the ship.

Staying at the hotel

On ce you arrive at the hotel, present your employment or re-employment letter to reception. The receptionist will then allocate you with a room (hotel rooms may be on a share basis depending on your position).At check-in you will be issued with meal vouchersfor the duration of your stay. The vouchers will cover you for breakfast, lunch and dinner (vouchers do not cover alcohol).

JOINING THE SHIP AT LAST!

When you arrive at the ship, you will be instructed by security at the gangway where you need to go.

What documents will I need to present toboard the ship?

You need to have the following documents available to ’sign on.’ Please do not pack these items in your luggage, as the bag could possibly be lost along with your documents.

• Passport
• I-94 immigration form
• Original medical certificate

Will there be somebody to help me once I arrive on board?

A representative from your department will help you find your way around the ship. You will also be given an initial orientation, during which you will be provided information about key Iocations on board, meal times, facilities and some basic rules and regulations. Do not worry, it is natural to feel a little lost on your first day. If you have any questions ask any of your fellow team members who will be happy to answer them.

What can I expect from shipboard life?

Life on board ship is very different from life on land. It is an enclosed environment consisting of a multinational and multicultural team. Carnival team members come from more than 90 different countries.

Aboard ship, there are rules and regulations to live by. Patien ce and understanding are essential qualities for anyone working or contemplating working on board our ships. Some team members experience an initial period of adjustment, but soon settle into a routine. Our ships visit many ports in the Caribbean, Bahamas, the Mexican Riviera, Hawaii and Eastern Canada. Not only will you be afforded the opportunity to travel and visit exciting places, you will also be learning how to interact with many different people, so enjoy the experience!

What about shipboard accommodations?

Most cabins are double occupancy with bunk beds. Bed linen is provided, and there are schedules for changing of linen in the ship’s laundry.

Cabins must be kept clean and tidy. No ‘alteration of the décor is permitted. Posters, pictures or photos may not be glued or nailed to the walls (bulkheads). Occupants of the cabin are responsible for the cleanliness of the cabin and reporting any maintenance defects to ship’s management. As a safety and sanitation concern, food and/or cooking in the cabins are strictly prohibited. If a team member wishes to change his or her cabin, a request must be given to the department head.

For safety reasons, no team member may change his or her cabin without the prior authorization of his or her department head.

Can I use electricai power on board?

There is usually one I 10 volt and one 220 volt outlet in each cabin, however, please note that these outlets accept flat U.S. pin plugs only. “Multi-head” adapters are not allowed as they are a fire hazard.

What about bath room facilities?

Most bath room facilities are shared. Each section of cabins has a bath room assigned to it.

What about food?

Meals are provided on board for team members  free of charge. Meal times are posted on the door of the crew restaurants. All meals shall be in an assigned restaurant and no food is to be taken from the designated area. Ship’s dishes and other company property are not allowed in any team member’s cabin.

What if I smoke?

Smoking on board is not recommended, but is permitted on ali ships except for the Paradise, which has been designated a totally non-smoking vessei for all guests and team members.

There are smoke detectors in each cabin. These are very sensitive and large numbers of people smoking in one cabin can set off an alarm on the bridge. Please remember to smoke in the designated smoking areas only.Always use ashtrays to extinguish your cigarettes. Do not use the floor or cabin trash can as your ashtray as this could cause a fire.Do not throw cigarettes overboard.

What if I get sick?

Every ship has an infirmary staffed with a doctor and nurses. It is free of charge to team members. There are scheduled hours assigned each day for crew. These are posted at the crew entrance. If you need to visit the infirmary for medical care or advice, you should schedule this during your off-duty hours. If this is not possible, or you have an urgent medical problem that cannot wait, you should notify your supervisor that you are going to the infirmary and proceed directly there, ensuring that you take your crew ID card. Once you have been seen and evaluated by the infirmary staff, they will provide you with treatment or medications or make arrangements for any further medical care, and notify your supervisor of your work status.

All crew member medical information is kept confidential by the infirmary staff. Your supervisor will not be notified of your medical condition without your permission. The only exception to this rule is if you have an infectious or contagious illness that may affect other crew members or guests.

Can I do my laundry on board?

AlI ships have laundry facilities available for washing, drying and ironing clothes. Crew laundry machines are free of charge. Uniforms are laundered for free if they are sent to the laundry through your department procedures in bulk. If sent separately there is a charge, as there is for personal clothing. For safety reasons ironing is prohibited in crew cabins.

Carnival College

We conduct four-week training programs, known as Carnival College, which include both classroom and practical training. For all classes, printed information including handouts and exams are in English. Therefore, it is necessary that ali trainees are able to read and write in English to successfully complete any college: A score of 80% is required to successfully complete this training. Don’t worry though, there is a full-time instructor to assist you. At present, the following colleges are hosted on Carnival vessels:  Beverage College,Purser College (guest reception). You may also require extra items for your training depending on the college you attend. You will be informed of what to bring before leaving your country. These items usually include uniform items and tools of the trade. Be sure you know what you have to bring befo re you leave.
CrewTraining Centers
Each ship has a Crew Training Center on board with at least eine full-time trainer. The centers offer numerous courses such as languages, basic computer programs and typing. Check the notice boards onboard for information on your center.

Are there gym facilities for crew on board?

Each ship has a crew gym. Officers and staff may use the guests’ gym. Please be aware, guests have priority during busy times. Regular exercise is a terrific way of keeping fit and reducing stress.

What about sports competitions?

Most ships participate in sports competitions. Soccer, cricket and volleyball are just some of the many sports enjoyed by Carnival Team Members.
Do we have crew parties?
Whenever possible, get-togethers are organized onboard, which provide a terrific opportunity for socializing with your fellow team members in a casual relaxed atmosphere.
What else can I do to relax?
Talent shows, bingo, movies and other activities are organized at various times.
Where can I go to socialize?
The crew recreation area is provided for the enjoyment of ali team members. 50ft drinks, snacks, cigarettes and alcoholic beverages are. available at discounted prices. Team members must ensure they adhere to Carnival’s policy regarding alcohol consumption on board. Access to public guest areas is restricted, depending on your position.
Can I call home from the ship?
You may use the radio room to fax or call your family at a discounted rate. On some ships phone calls and faxes may be coordinated through the staff administration manager. On some ships it is possible to purchase phone cards on board and call from any crew phone.Please note that calling from the ship will cost more than phoning from shore. It is advisable to make ali your telephone calls while in port.

How do I call home from Port?

You can buy a phone card onboard or from vendors located in the ports. Ask your fellow countrymen on board about the cheapest way to phone home. Phone cards usually cost around $10 to $20 and the length of tal king time depends on the country youare calling.

Can I receive phone calls or faxes on board?
Yes you can. However, to receive phone calls on board will be expensive for the person calling you. Faxes can be received free of charge but you have to make sure that your name, crew ID number, department and cabin number are indicated on the fax.

What about mail?
Mail is received every time the ship is in homeport. It is important that your employee number, name, position and department b~ clearly written on all incoming maiI. Sending mail home is easy as well. Most ports have facilities from which you can mail letters and parcels.

What if my family has an emergency and needs to contact me?
Family members can contact the Carnival office by phone, fax or e-mail. Be sure to give them the company’s address, phone number, fax and e-mail addresses in case they need to contact you. They can contact us and we will get the information to you right away.

Crew Internet Café
An internet café for crew access to the internet is available 24 hours a day on all vessels for a small per-minute charge.